Which KPI's are folks monitoring for Retail Banking/branches?

Jul 15, 2025 4:18:18 PM

Barb,

We find that a very important metric for success is to track the weighted average interest rate of new and renewed time deposits and the spread to FHLB advance rates weighted by both volume and term. Here is a recent report.

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Neil Stanley
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Original Message:
Sent: 11-08-2021 13:45
From: Barb Rehm
Subject: Which KPI's are folks monitoring for Retail Banking/branches?

We got a question from a Peer Intelligence participant that I can't answer. Here it is: Which KPI's are folks monitoring for Retail Banking/branches? I found this from CULytics, Top KPIs for Measuring Retail Channel Performance, but it is geared toward credit unions.

So, can anyone help by sharing their experience with retail banking key performance indicators?

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Barb Rehm
Senior Managing Director
IntraFi Network
Arlington VA
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